Terms of Service
Website & Blog Designs
We require a 50% deposit to reserve a spot on our schedule. The remaining balance is due before final installation of the website or blog. Payments may be made via Paypal or by check. If you decide to cancel the project, the 50% deposit is not refundable.
Other Projects & Services
A 50% deposit is required to reserve a spot on our schedule. The remaining balance is due before final files are released. If you decide to cancel the project, the 50% deposit is not refundable.
Website and Blog Design Revisions
Each website and blog design includes up to three revisions. After reviewing the first mockup, the client will submit specific written feedback. The client must use clear language and examples when possible, including every change that should be made. A second mockup will then be created based on the client’s feedback and the process will be the same with the third mockup.
Additionally, the client assumes responsibility for securing any fee-based plugins or stock art he/she requests.
Requested changes after the third mockup will be billed at an hourly rate.
Length of Project
Every project is unique with varying factors. We will give an estimate of completion time based on your needs. However, most projects should be completed within 2-4 weeks of starting if client feedback is timely and revisions aren’t excessive. Please let us know if you have a specific deadline for your project.
Email will be the primary means of communication, but sometimes a phone call is better. We request timely responses from the client so that extended delays in communication do not affect the timing of project completion.
The acquisition and payment of hosting services are the responsibility of the client. Please discuss with us the hosting plan you intend on purchasing. We’ll be glad to recommend services we’ve worked with and believe to be appropriate for your needs. We do not recommend Yahoo! for hosting and will not install on Yahoo!
These hosting services should be purchased with information ready for us to use at the start of the project. Information such as hosting access, domain name registration, FTP access with usernames and passwords will be needed. We will keep this information confidential. Please verify all of the info before it is supplied to us.
Copyright for all custom graphics is transferred to the client upon delivery and will be delivered in .jpeg, .png, or .pdf format.
Your design will be tested for browser compatibility and will display properly on the latest versions of Firefox, Explorer, Safari, and Chrome.
Your site will be easily viewed and navigated from most major mobile devices including smartphones and tablets.
The client understands that a screenshot of their site will be added to our portfolio at DavidandSallie.com. Please inform us if you do not want your site linked through the portfolio.
We would kindly request a credit link at the bottom of your completed website, but do not require it.
Website Maintenance Terms of Service
You are engaging Arts & Letters, Inc. (the official name of our company) as an independent contractor to perform work as described in the package(s) or service(s) you have purchased. In the event access to your website is necessary, you hereby authorize Arts & Letters, Inc. access and “write permissions” to all directories and files of your account with any other third party hosting provider, as well as permission to install any necessary WordPress plugins for maintenance and security.
Pricing & Payments
Once a client of Arts & Letters, Inc., you authorize Arts & Letters, Inc. to charge the payment method you submitted for all the invoices generated for the services rendered under this ongoing website maintenance package.
Cancellation of any monthly recurring service can occur at any time after your first one month (30 days) of service.
In order to cancel your recurring payment or change payment method, simply contact David and Sallie prior to your payment’s due date.
Third Party or Client Page Modification
You acknowledge that you or their staff have access to independently edit or update web pages within WordPress platform.
You also acknowledge that anyone other than you and/or your organization or its subcontractors who attempt to update the website and damages the design or impairs the ability for the web pages to display or function properly, may result in time to repair the web pages in order to restore the website.
In this event, damages will be assessed at an hourly rate of $85 per hour with a one-hour minimum. Work to repair the website from third-party modifications is outside of the support time and scope of the on-going website care.
Limitation of Liability; Disclaimer of Warranties
Although there are limitations to the guarantees we can provide, your satisfaction is very important to us. Please read and understand our limits of liability before engaging in our services.
Although we strive for your website’s optimal performance and security, we did not build the WordPress software or plugins used on the website, nor are we supplying the hosting platform it runs on.
For this reason, Arts & Letters, Inc. does not represent, guarantee or warrant that the functions contained in these webpages or internet website will be uninterrupted, error-free, free from loss, corruption, attack, viruses, interference, hacking, or other security intrusions, and Arts & Letters, Inc. disclaims any liability relating thereto.
To the extent not prohibited by law, in no event will Arts & Letters, Inc. be liable to the client or any third party for any damages, including, but not limited to, any lost profits, lost savings, loss of data, business interruption, or incidental, consequential or special damages arising out of the operation of or inability to operate these webpages or website, however caused, even if Arts & Letters, Inc. has been advised of the possibility of such damages.